Ordering Information and Recommendations
Terms and Conditions
|Making A Purchase|
Place your order online, over the phone or though the fax or email. The choice is yours!
Our site does not display inventory information. Feel free to contact us if you need to know the availability of an item before you place your order.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
In the event that we have made an error in pricing, we have inadvertently under-priced our products or we are no longer able to supply a particular product for some reason, you will be given the option to adjust your order. We will always contact you first to ensure that the change we need to make to your order is acceptable. Upon receipt of notification, you have the option to cancel your order if you find the price change and/or order adjustment is unacceptable. Your order will not be adjusted without your approval.
Order cancellations must be submitted in writing and are subject to the following conditions:
If you cancel your order BEFORE it has been shipped, and you have purchased a standard stock item, you will not be charged restocking fees and you will receive a full refund based on your original method of payment.
If the item you are purchasing is a special order item, you will receive a full refund, providing the factory has not yet shipped your order or has not yet begun to manufacture the item to your personal specifications.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
All orders are shipped F.O.B. South Hackensack, NJ. The customer is responsible for payment of shipping charges. If your order is too large or heavy to be shipped via USPS, we will notify you of the UPS shipping charges before your order leaves our warehouse.
USPS Shipping Option
The USPS shipping option is intended for items that are very small in size and/or light in weight. (e.g. 5 solder tips, 1-lb. spool of solder, 1-pair wire cutters). Large, bulky or heavy items are shipped via UPS. Delicate items or products that are considered to be of reasonable value, as determined by the Shipper, will be shipped via UPS. UPS is our preferred method of shipment.
Hazardous Materials(Shipping Charges and Ordering Recommendations)
HazMat items will be condensed into as few packages as possible to minimize the UPS HazMat fees.
We recommend the user purchase chemicals in case quantities of the same UN Number to minimize HazMat shipping charges. HazMat orders need to be shipped complete. Out-of-stock hazmat products can be backordered and shipped when your order is complete. (There is an approximate 1-3 week lead time for backordered hazmat products. e.g. Kester soldering flux).
Special Delivery Charges: HazMat shipments to "Delivery Area Surcharge" locations, as designated by UPS, will incur additional shipping charges that have not been calculated by the order checkout.
HazMat Shipping Charges are not included in your order total at the time of Checkout. The UPS system cannot accurately calculate hazmat shipping charges.
The UPS HazMat Shipping Charge will need to be determined and a representative will notify you of the additional fees applicable to your order. Your order will not be adjusted without your approval. You have the option to cancel your order or accept the additional shipping charges.
(Shipping Charges & Ordering Recommendations)
Perishable items (items that need to be refrigerated e.g. solder paste) must be shipped overnight via UPS-Next Day Air Service (a.k.a. UPS-Red) or Federal Express Next Day Delivery. These items cannot be shipped on a Friday or before a holiday when the UPS facility will be closed. Perishable items shipped within UPS Zone 2 (from NJ Zip Code 07606) will not require overnight shipping. Shipments within UPS Zone 2 will be shipped via UPS-Ground Service. Solder Paste orders need to be shipped complete. Out-of-stock items can be backordered and shipped when your order is complete. (There is an estimated 1-3 week lead time for backordered solder paste orders). Feel free to contact us if you need to know the availability of this item before your place your order. Solder paste is not returnable.
Perishable Goods Shipping Charges
Overnight shipping charges may not be included in your order total at the time of Checkout. If your order needs to be shipped outside of UPS Zone 2 (NJ Zip Code 07606) you need to select one of the "UPS Next Day Air" options at the time of order checkout. If your order requires UPS-Next Day Air Service (a.k.a. UPS-Red) and you have not requested overnight delivery, the UPS-Next Day Air shipping charge will need to be determined and a representative will notify you of the additional charges applicable to your order. Your order will not be adjusted without your approval. You have the option to cancel your order or accept the additional shipping charges. Perishable items include products such as solder pastes and some adhesives.
Shipping Charges for Overweight Bulky Items
Overweight or bulky items (e.g. shelving units, workstations, chairs, etc.) may be drop-shipped from the manufacturer directly to you (F.O.B. Factory) and may be subject to additional handling charges. Orders will be shipped via UPS unless instructed otherwise, in writing, by the consignee. The manufacturer will determine the method to be used to ship the order. (e.g. The manufacturer may determine that some orders are best to be shipped via common carrier rather than UPS). Each order will be assessed individually to determine eligibity of F.O.B. Factory shipping terms. Items purchased in large quantities may be considered for F.O.B. Factory shipping terms.
Shipping Charges for Bulk-Quantity Orders
Items purchased in very large quantities may be drop-shipped from the manufacturer directly to you (F.O.B. Factory) and may be subject to additional handling charges. Orders will be shipped via UPS unless instructed otherwise, in writing, by the consignee. Each order will be assessed individually to determine eligibity of F.O.B. Factory shipping terms. Items purchased in large quantities may be considered for F.O.B. Factory shipping terms.
Damaged Shipments and Claims
Please inspect all shipments immediately upon receipt. All claims must be made within three (3) days of receipt of goods. If your shipment arrives damaged, please contact Concorde and the Carrier immediately for package inspection. Shipper is not responsible for unreported discrepancies.
If your package was received via UPS, contact UPS Customer Service at 800-742-5877. (Have you package tracking number available when calling). The tracking number can be found on the bar coded shipping label on your package.
If your item is not in stock, we will back order it for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.
7% sales tax will be charged to orders shipped within New Jersey. Shipments to New York will be charged online-sales tax according to the tax schedule set by the State of New York. Shipments outside of NJ and NY will not be charged sales tax.
Sales Tax Exemptions
You will have the option, when you place your order online, to exempt the tax from your order.
Your order will be processed upon receipt of your NJ or NY Tax Exemption form. Missing or incomplete forms will delay the processing of your order. Fax forms to 201-488-0102 or email Info@concorde-electronics.com. Provide your order information.
|Credit Card Security|
Secure Shopping with your Credit Card
Our site is a Secure Shopping Site. When an order is placed online, the credit card information you submit is forwarded directly to the bank where the information you provide is verified, billed to your account and encrypted for your protection. We do not have access to your credit card information. If we need to adjust an order you have already placed online (e.g. price adjustments, item cancellations, order cancellations) we will need you to submit your credit card information (the last four digits of your credit card number and the expiration date) to a Concorde representative in order to make adjustments to your credit card.
We guarantee your satisfaction. All warranties are manufacturers' warranties. Merchandise proven, by the manufacturer, to be defective will be replaced by the Seller (Concorde) if the defect is due to manufacturing and the manufacturer authorizes replacement. Seller (Concorde) will not be liable for any injury, loss or damage, direct or consequential, arising out of the use or inability to use the items sold to the buyer.
If you need to reach us, feel free to use the "E-Mail Us" link located on the top menu of our homepage or send your email to firstname.lastname@example.org.
You can reach us by phone 201-488-7474 (between the hours of 8:15 and 4:15 est.)
Our fax line is open 24 hours a day 201-488-0102. Someone will respond to your fax during normal working hours.
Write to us at: 296 Huyler Street, South Hackensack, NJ 07606.
Concorde does not sell data collected on our website to other firms. Data gathered on our site is used only to complete transactions.
If you need to return or exchange and item, please contact the sales department at 800-222-1298 for the correct return address and a Return Merchandise Authorization (RMA). All returns must be shipped prepaid, in manufacturer's original packaging, in resalable condition and are subject to inspection for damage or misuse prior to issuance of refund or exchange. (exclusive of shipping charges). Stock items will not incur a restocking charge. Refunds will be issued according to the original method of payment. Items that have a shelf-life (e.g. solder mask, fluxes, wire solder, etc.) must be returned with 30 days of purchase. Solder paste is not returnable. Unauthorized returns cannot be accepted.
Returns: Special Orders and Non-Stock Items
Non-stocking and special-order items are not returnable. Some non-stock and special-order items may qualify for return authorization but a restocking charge may apply. Each non-stocking or special-order item will be evaluated individually for eligibilty of return. Non-stock (specially ordered) items cannot be returned to our inventory and will need to be returned to the manufacturer. Items deemed acceptable for return, by the manufacturer, will likely incur a restocking charge and return shipping charges will apply. Restocking fees are set by the manufacturer and are non-negotiable. Manufacturers have the right to determine the restocking charge they deem appropriate. Fees usually range between 15 - 30%. Contact Concorde if you need more information regarding the return of a non-stock or special-order item. Solder paste is not returnable..
We accept American Express, Visa, MasterCard and Discover credit cards as well as PayPal. The credit card company will bill your total order at the time of order placement. You will not be billed again for backordered items. Customers with established accounts will be invoiced Net 30 payment terms.